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Explore Products Return Policy
Explore Products wants you to be happy with your purchase. We offer a
30 day satisfaction guarantee (excluding shipping). Merchandise may be
returned within 30 days of original purchase. Products must be in new unused
condition and returned in the original packaging with all accessories,
blank warranty cards, instruction manuals and a copy of your receipt.
Rifle scopes that have been mounted are not returnable. Special Order items are not returnable without prior approval. Cases with combination locks must not have the red lock security strips removed or the combination changed. Please be sure to Insure your return for full value since we are not responsible for any damage or loss incurred while retuning an item to Explore Products.
If the item is shipped for free, our original shipping cost will be deducted from the refund, including items shipped via "Free Shipping:, "Free 3 Day Shipping", "Free Freight", etc promo. Any free additional items included as a kit or promotion must be returned or the free item price will be deducted from the refund.
Returns judged not to be in new condition are subject to refusal or a
15 % restocking fee. Returns must be postage paid, sorry we cannot accept COD shipments. For your protection, please insure your return package for its full value. Please include a copy of your invoice so we can properly credit your transaction.
How to Return an Item
Please examine your package upon arrival. If there is any external damage,
please contact us before returning at 866 992-9929
or email us. Some products
we sell are covered by a manufacturer's warranty that requires items to
be sent directly to the manufacturer for replacement or repair. Undamaged returns to Explore Products should be sent to:
9851 Pioneer Cr.
Chanhassen, MN 55317